FEI supports public utilities in strengthening the institutional, managerial, financial, commercial, and operational capabilities required for sustainable service delivery.
Our approach typically begins with a structured assessment of the utility’s governance, service delivery, operational performance, financial position, commercial systems, human resources, information systems, and external operating environment. We then work with management to translate findings into prioritized and implementable performance improvement measures.
Our services include:
- Utility performance diagnostics
- Performance Improvement Plans
- Organizational and institutional assessments
- Management and operational strengthening
- Financial management improvement
- Commercial management and revenue improvement
- Billing and collection systems
- Customer service improvement
- Business planning and strategic planning
- Human resource and skills assessments
- Management information and performance systems
- Training and executive capacity development
- Change management and institutionalization of reforms
FEI’s capacity-building approach emphasizes practical application and institutionalization, helping utilities develop systems and skills that can be maintained after external technical assistance ends.