E-government / E-governance

The team from FEI Consulting understands the constraints facing local governments in providing the services being demanded by their constituents. FEI can support its clients to address these challenges through digital modernization and ICT (information and communication technology). It can assess the constraints that they face, identify the prerequisite investments in ICT infrastructure, and help implement the related systems that support their objectives.

The FEI team excels at:

  • Reforming and developing policies, strategies and regulatory regimes for integrated E-government and digital/smart systems
  • Reforming discrete and integrated governmental processes to support E-governance strategies
  • Developing and supporting the implementation of E-governance strategies within and across sector agencies
  • Supervising the implementation and change management of E-government systems and processes

Extending from its understanding of the demands on local governments, FEI also has experience in supporting the design and implementation of E-government systems (which are defined as using ICT to improve government processes and operations), and in E-governance systems (which are defined as using ICT for providing better and more transparent government services). In both cases, the most effective systems are based on thoughtful assessments and reforms of business processes and institutions to align with the tenets of good governance. Furthermore, the underlying governance structures must be considered in light of ICT technology-related factors and opportunities that add value to their operations.

FEI builds on its deep sector and functional experience to build cross-cutting governance integrations that build inter-sectoral efficiencies, expand transparency, and improve the delivery of services.

FEI builds on its deep sector and functional experience, using ICT and smart systems to build cross-cutting governance integrations that build cross-disciplinary/inter-sectoral efficiencies, expand transparency, and improve the delivery of services. FEI supports these systems with hands-on capacity building and change management. For example, FEI advises public financial management, including budget planning and implementation, accounting, reporting, and to other processes such as asset management, revenue management, and payroll and the design and implementation of integrated financial management information systems. IFMIS helps governments improve their financial control and reporting to meet the increasing demands for accountability from their citizens and the international community. With newer ICT integrations, it becomes possible to stimulate greater accountability through data transparency that facilitates public involvement in citizen budgeting.

Despite their “silver bullet” allure, new ICTs may or may not be appropriate for all governments. Within this fast-moving landscape, governments will have to make informed choices regarding their E-government strategy and sequencing. These innovations must be assessed relative to the specific context and constraints, their cost-benefit relative to other ICT options, and strategic integration into overall E-government strategies. The team from FEI assists governments to make informed choices and to implement ICT solutions that most suit their requirements and capacities in a sustainable manner.

Our experience in the ICT sector builds on the European Model of “Integrated Public Service Provision” and we know how to apply the Model to developing countries. Our experience includes:

  • Design of strategies for E-governance and E-service
  • Development of frameworks and tools for inter and intra-institutional collaboration and systems integration including enterprise architecture and interoperability frameworks, enterprise service buses, shared and reusable catalogs and data sets
  • Support and advice on the establishment and exchange of core data-sets like registries of persons, business, land, etc.
  • Support to governments in designing and implementing policies, legal frameworks, standards and technical capabilities in key aspects like open data, cloud computing, smart infrastructure, (e.g. intelligent transport systems, smart water and waste systems, smart energy, etc.) and the security and authentication services